Major co-browsing outage

Incident Report for Upscope

Resolved

This incident has been resolved.

Posted Sep 09, 2019 - 16:44 UTC

Monitoring

We have turned on a failover and the problem should be resolved for most users.

Posted Sep 09, 2019 - 16:31 UTC

Identified

Due to a failing index on a database co-browsing is not working for most of our users. We are working on re-building the index.

Posted Sep 09, 2019 - 16:26 UTC

This incident affected: Co-browsing (North America (East)).