Slower than usual response time

Incident Report for Upscope

Resolved

This incident has been resolved.

Posted May 18, 2018 - 07:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 17, 2018 - 17:35 UTC

Update

We are continuing to work on a fix for this issue.

Posted May 17, 2018 - 17:15 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 17, 2018 - 17:13 UTC

Update

We are continuing to monitor for any further issues.

Posted May 17, 2018 - 14:13 UTC

Update

We are continuing to monitor for any further issues.

Posted May 17, 2018 - 13:26 UTC

Monitoring

This issue is now solved for most accounts

Posted May 17, 2018 - 12:57 UTC

Identified

Screen share initiation time can be slower than usual due to a server cluster upgrade

Posted May 17, 2018 - 12:46 UTC

This incident affected: Co-browsing (USA (East)) and Agent portal and REST API.