Cache layer migration
Scheduled Maintenance Report for Upscope
Completed
The scheduled maintenance has been completed.
Posted Mar 06, 2022 - 17:11 UTC
Update
We are currently deploying the migration.
Posted Mar 06, 2022 - 15:02 UTC
In progress
We have now started our migration—the app will be offline for 10 minutes at some point in the next hour.
Posted Mar 06, 2022 - 14:45 UTC
Scheduled
In an effort to improve reliability and security, Upscope will be migrating to a more robust cache layer with better failover and global replication.

During our maintenance window, we expect our Agent portal and dashboard to be brought offline for around 10 minutes.

Additionally, each our our global regions will experience a brief moment of downtime sometime during the window, and active sessions will need to be restarted, but will be able to be restarted immediately.

We will warn online users before this happens.
Posted Feb 22, 2022 - 00:00 UTC
This scheduled maintenance affected: Agent portal and REST API, Features (Live chat integrations, Audio calling), and Co-browsing (USA (East), USA (West), Europe, South America, Singapore, Canada, United Kingdom).