Data encoding update

Incident Report for Upscope

Resolved

This incident has been resolved.

Posted May 24, 2019 - 08:43 UTC

Monitoring

The issue should be solved in most regions for most clients.

Posted May 24, 2019 - 08:37 UTC

Update

We have identified a problem with several clients not recognizing the new data system and not updating in time and are in the process of blocking them

Posted May 24, 2019 - 08:24 UTC

Identified

We are deploying an update that changes the way data travels to and from our server to improve efficiency. This will be done in a few minutes.

Posted May 24, 2019 - 08:08 UTC

This incident affected: Co-browsing (USA (East)).