Problem with data
Incident Report for Upscope

Earlier today the Upscope screensharing was not working properly for little under one hour. This was ironically enough due to a deployment issue intended to reduce deployment downtime significantly. As it is often the case the problem was due to a slight misconfiguration in our environment.


In the future, deployments to our data system will be able to happen without affecting your screenshares. You will be able to keep talking and seeing the screen with a brief interruption in the screen streaming, but neither you or the user will need to reload anything.

We apologize for the inconvenience caused this morning.

Team Upscope

Posted Jul 17, 2018 - 14:26 UTC

This incident has been resolved.
Posted Jul 17, 2018 - 14:22 UTC
Service is restored for most customers.
Posted Jul 17, 2018 - 12:59 UTC
The affected component is now operational again. We continue to monitor the situation.
Posted Jul 17, 2018 - 12:32 UTC
We are resolving a problem with our main data server after a failed migration.
Posted Jul 17, 2018 - 12:22 UTC
This incident affected: Co-browsing (USA (East)).